We know you'll love our tea, but we also know you might have some questions while you're placing your order. If your question is not answered on this page, please feel free to contact us.
Are your teas organic?
Most of our teas are not organic. There are many fantastic tea companies out there selling organic teas, and we found that our market appreciated a high quality cup of tea without the organic price tag. Our teas and ingredients are grown to EU conventional standards, which are a lot higher than Canadian and American standards. This means that our teas do not contain the high level of agricultural residues or additives that many supermarket brands do. We do, however, occasionally carry organic teas. You can also choose an organic tea for wedding or party favours at a small additional cost.
Are your teas vegan?
All of our teas contain no animal by-products and are made of plants, fruit, and spices. They are vegan, but not certified.
I'm allergic to _______. Will I find this ingredient in any of your teas?
The only allergen that you may find as an ingredient in our teas are nuts, mostly almonds (such as in Marzipan or Mulled Cider). We do not use soy (including soy lecithin found in many popular commercial teas), milk, gluten, etc. in any of our processes, however we cannot completely guarantee that they have not come into contact with these items as our warehouse does process other products.
How long is my tea good for?
Once you open the bag, your tea will taste great for 2 years. This is the recommended shelf life for loose leaf tea. After that period of time, it won't have gone bad, but it won't be as flavourful.
How should I brew my tea?
We include steeping instructions on all of our 35-50g bags of tea. These are guidelines only and are a great place to start on your way to brewing the perfect cup of tea. If you want a stronger brew, use more tea leaves. Don't leave your tea steeping for a longer period than the bag suggests as this may make your tea bitter!
Where can I buy your tea?
You can get our delicious loose leaf tea blends directly from us, or from one of our wonderful retailers. You can also order our tea from The Tea Wagon or pick up a bag of loose leaf from our serving window.
I love your ________ tea, but I can't find it on your website any more!
Sometimes we discontinue teas to make room for new stock! If your favourite tea is no longer available, please get in touch with us and we will see what we can do. Often we still have the ingredients available to create it for you!
I need my wedding favours in less than a month! Is this possible?
Yes, this is often possible, however you may incur a rush fee on your order if we need to quickly bring in any additional materials for you. Please email us and we'll see what we can do!
Where is your pick up location in SE Calgary?
You can pick up your teas from us at Event Core, at the corner of Barlow and Deerfoot. When your tea is ready, we will email you to arrange a convenient pick up time. Please note that the show room is not open without an appointment.
How long does it take until my order will ship?
Due to the hand-blended nature of many of our teas, we ask for 2-3 business days to prepare your order before shipping. We usually send our packages by Express Parcel with Canada Post, and sometimes they'll arrive the day after we ship them, depending on your location.
Do you accept returns?
We want you to be happy with your purchase. If you have an issue with your tea, please contact us. As our tea is a food product, we cannot accept returns for health and safety reasons. Customized wedding favours are non-refundable. We do send a label proof to you prior to printing so you can ensure everything is correct. If your tea arrives damaged, please get in touch with us immediately.